Shipping & Delivery
When will my order be delivered?
When will my order be delivered?
📦 Shipping Information (U.S. Orders):
- 10–12 business days plus processing time
- Express Shipping: 8–10 business days plus processing time
- International Orders: Delivery times may vary – feel free to contact us for more info.
How can I track my order?
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link. You can also track your order anytime through our Tracking Portal.
What if my tracking hasn't updated?
What if my tracking hasn't updated?
Shipping carriers may take a few days to update tracking details. If there’s still no update after several business days, please contact our support team.
What if my order is marked as delivered but I haven't received it?
What if my order is marked as delivered but I haven't received it?
Carriers may sometimes mark packages as delivered early. Please wait 24 hours, check with neighbors, or contact your local post office. If it still hasn’t arrived, reach out to our support team.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, we can usually update your address. Once shipped, changes aren’t guaranteed, but we’ll do our best to help.
Can I cancel my order?
Can I cancel my order?
Orders can only be canceled before they are shipped. Once shipped, cancellations are no longer possible, but you can request a return after delivery.
Refunds & Returns
What is your return policy?
What is your return policy?
We accept returns within 30 days of delivery. To start a return, please contact our support team with your order number and the reason for your return.
Do I need to pay for return shipping?
Do I need to pay for return shipping?
Return shipping costs will be deducted from your refund, and the exact amount depends on your location.
How long does it take to receive my refund?
How long does it take to receive my refund?
Refunds are issued to your original payment method within 3–5 business days after we receive and inspect your return.
Can I exchange my order?
Can I exchange my order?
Yes, exchanges are available for different models or colors. Simply contact our support team to arrange it.
Warranty & Product Issues
Do your watches come with a warranty?
Do your watches come with a warranty?
Yes, all watches come with a 12-month warranty covering manufacturing defects.
What does the warranty cover?
What does the warranty cover?
The warranty covers movement issues, clasp problems, and manufacturing defects. It does not cover normal wear and tear, accidental damage, or water damage beyond the rated resistance.
What if my watch stops working or is defective?
What if my watch stops working or is defective?
If your watch stops working or has a defect, please contact our support team with a photo or short video of the issue. We’ll review it and guide you on the next steps.
What if my order arrived incomplete, wrong, or damaged?
What if my order arrived incomplete, wrong, or damaged?
If your order arrives incomplete, incorrect, or damaged, please contact us right away with photos or details. We’ll resolve it quickly by sending the correct or missing item or arranging a replacement.